Chat 2 Pay User Guide

Getting started

Set up and configure Chat 2 Pay

To start using the Chat 2 Pay service, follow the steps below. The rest of this document describes each step in more detail.
  1. 1.
    Add and configure Chat 2 Pay in your Clickatell Portal
  2. 2.
    Link channels, APIs, and/or products
  3. 3.
    Enable applications (where applicable):
    1. 1.
      Chat applications - Chat Flow / Chat Desk
    2. 2.
      3rd party API integrations
    3. 3.


There is no dedicated test environment for testing this functionality. If you are using Cybersource, you can test Chat 2 Pay using ‘dummy’ payment cards by setting up a test account on Cybersource and using those credentials when configuring Chat 2 Pay.
In addition, you can also set up a test WhatsApp account following the standard WhatsApp application process in the Clickatell Portal. This test WhatsApp account can then be linked to Chat 2 Pay.