Chat 2 Pay
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Salesforce: Install & authenticate cartridge

Getting Started

  1. 1.
    Navigate to the Salesforce App Store URL that hosts the cartridge: https://appexchange.salesforce.com/
  2. 2.
    Click the “download” button
  3. 3.
    When prompted, authenticate yourself with your Commerce Cloud account details
  4. 4.
    The cartridge is downloaded as a zipped folder
  5. 5.
    Further instructions to complete the cartridge installation can be found in this folder
  6. 6.
    Once installation is complete, you are now ready to navigate to and use your cartridge in Salesforce

Activate Chat 2 Pay Cartridge

Log into your Salesforce Business Manager account. The Chat 2 Pay extension that you installed appears under “Merchant Tools”.
Select “Authorization” and enter the activation key generated when you configured the extension in the Clickatell Portal when prompted. Click “Submit”.
Once activated, Chat 2 Pay is ready for use by your customer service agents.
Last modified 4mo ago