Access the Chat Desk Dashboard

The Chat Desk Dashboard is only available to Supervisors.

The Chat Desk Dashboard serves as the "home page" from where you can:

Launch the Chat Desk Dashboard

  1. Navigate to My Workspace -> Chat Desk from the Clickatell Portal.

  2. Click Launch Chat Desk to open the Chat Desk application in a new tab.

You can also save this URL and access it directly.

From the top section, you can:

The bottom section shows live summary data relating to agent and customer engagement.

Last updated