Analytics & Reports
The Analytics & Reports tab provides a graphical overview of your account activities. Use the sub-tabs to navigate to different views as described below.
All these reports can be downloaded as PDF documents by selecting 'Download Report' in the top right corner of the screen. If any filters were applied, only the filtered data results are exported.
Get an overview of today's messaging activity and compare it to yesterday's messaging activity.
From the drop-down, select the channel(s) you wish to view (All, SMS, WhatsApp). The information on the rest of the page will update accordingly.
Information you can view for the selected channel include:
Total number of messages sent and received
Number of messages by type and status
Trend lines (today vs yesterday)
Top 3 countries in terms of number of messages sent and received
Get a full view of all your channels' data over different time periods.
From the drop-down, select the channel(s) you wish to view (All, SMS, WhatsApp). In the top row, select the time-frame you want to view the activity for (last 7/10/30/90 days, this day last month, custom range). The information on the rest of the page will update accordingly.
Information you can view for the selected time-frame and channel include:
Total number of messages sent and received
Messages by channel
Messages by type and status
Messages by API type
Messages sent and received in the current period vs previous period
Messages sent and received by country (map and table view)
You can create, view and download (PDF) custom reports based on your channel activity. This can be done for sent and received messages respectively.
The following filters are available:
Date: Custom day, custom range, month to date, last 30 days
Environment: All, Sandbox, Production
Channel: All, SMS, WhatsApp
Click 'Generate Report' to generate the results in table format. This includes the following information per message that matched the filters:
Timestamp
Channel used
Destination address (number sent to)
Message type
Message ID
Price
Status
Get an overview of today's activity on your Chat Desk product.
The information presented includes:
Total number of active users (compared to yesterday)
Average waiting time for customers in the queue
Number of chats per channel
Top 3 channels in terms of number of chats
Get an overview of the current day's NPS and/or CSAT survey results (assuming you have set up these surveys in Chat Desk).
The information presented includes:
Total surveys presented and answered
Net Promoter Score and Average CSAT Score
Rating per question
Overview
Get an overview of today's activity on your Chat Flow product.
The information presented includes:
Number of users by user types (new users vs returning users) compared to yesterday
Total number of interactions compared to yesterday
Interactions per channel
Top 3 flows
Top 3 channels
Top 3 keywords
Get an overview of today's commerce activities and compare it with yesterday's.
The information presented includes:
Total successful and failed payments
Total transactions
Top channels and products
Product and purchase types
Get a full view of all transactions over different time periods.
From the drop-down, select the channel(s) you wish to view. In the top row, select the time-frame you want to view the activity for (last 7/10/30/90 days, this day last month, custom range). The information on the rest of the page will update accordingly.
Information you can view for the selected time-frame and channel include:
Total successful payments
Total failed payments
Total transactions
Product type
Purchase type
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Get a long-term view of payments and product performance.
From the drop-down, select the channel(s) you wish to view. In the top row, select the time-frame you want to view the activity for (last 90/180 days, custom range). The information on the rest of the page will update accordingly.
Information you can view for the selected time-frame and channel include:
Total successful payments
Daily successful payments
Per vendor
Per Product type
Monthly successful payments
Per product type
