Clickatell Portal User Guide
2.13.0
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Channels

All these reports can be downloaded as PDF documents by selecting 'Download Report' in the top right corner of the screen. If any filters were applied, only the filtered data results are exported.

Overview

Get an overview of today's messaging activity and compare it to yesterday's messaging activity.
From the drop-down, select the channel(s) you wish to view (All, SMS, WhatsApp). The information on the rest of the page will update accordingly.
Information you can view for the selected channel include:
  • Total number of messages sent and received
  • Number of messages by type and status
  • Trend lines (today vs yesterday)
  • Top 3 countries in terms of number of messages sent and received

Full Analytics

Get a full view of all your channels' data over different time periods.
From the drop-down, select the channel(s) you wish to view (All, SMS, WhatsApp). In the top row, select the time-frame you want to view the activity for (last 7/10/30/90 days, this day last month, custom range). The information on the rest of the page will update accordingly.
Information you can view for the selected time-frame and channel include:
  • Total number of messages sent and received
  • Messages by channel
  • Messages by type and status
  • Messages by API type
  • Messages sent and received in the current period vs previous period
  • Messages sent and received by country (map and table view)

Report

You can create, view, and download (PDF) custom reports based on your channel activity. This can be done for sent and received messages respectively.
The following filters are available:
  • Date: Custom day, custom range, month to date, last 30 days
  • Environment: All, Sandbox, Production
  • Channel: All, SMS, WhatsApp
Click 'Generate Report' to generate the results in table format. This includes the following information per message that matched the filters:
  • Timestamp
  • Channel used
  • Destination address (number sent to)
  • Message type
  • Message ID
  • Price
  • Status
  • Integration name

SMS Stop List

View and download (PDF) a list of the end-users that opted out from your account's SMS channel for a specified date range.
The report contains:
  • The date the end-user opted out
  • The end-user's name
  • The end-user's mobile number