Clickatell Portal User Guide
2.13.0
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Chat Desk + Channels

You can use Chat Desk to communicate with your end-users over WhatsApp and/or SMS.
You'll need to:
  1. 1.
    Add Chat Desk to your account.
  2. 2.
    Set up WhatsApp or SMS as a channel.
  3. 3.
    Link WhatsApp and/or SMS to Chat Flow (see below).
You can link both SMS and WhatsApp to your Chat Desk. Note that only one SMS number and one WhatsApp number can be linked.

Linking channels

From My Workspace -> Chat Desk, click 'Link Channels'.
Click 'Link Channels' to select the channels to link to Chat Desk.
Select the channel and profile/setup you want to link.
If you haven't set this channel up yet, you will be prompted to do that first.
Click Link.
Select the channel and profile/setup you want to link.
You'll see all your linked channels, profiles/setups, and their status.
From here you can:
  • Link another channel
  • Delink a channel by clicking the 'x'
View, link and delink channels associated with Chat Desk.