External Link

The External Link node allows you to call an external web URL and in turn allows the URL to return a single variable result. Your end-user is directed to an external web page from within a Flow conversation and then returns to the Flow conversation with optional additional data gathered from the external web page.

This node type provides your end-user with the required information and URL (hyperlink) to the website you need them to visit. Remember to include instructions to your end-user so they understand what you expect from them when clicking out to the website provided.

To use this node, the External Link API needs to be set up.

Based on the result returned after visiting the external URL, you may choose to:

  1. Fork into a new action or user-facing interaction node

  2. Trigger another workflow

Examples where the External Link node can be used include:

  • Direct end-users to visit a website to read terms and conditions or complete a survey on their experience

  • Creating an out-of-band authentication module using a web URL

  • Handing over end-user communication to another channel triggered via a web URL (e.g. a web-based chat or VOIP call into an IVR)