2-way SMS communication

If you plan on using a US long number, please refer to the 10DLC section of this guide.

2-way SMS communication involves sending and receiving messages, i.e., customers can reply to the messages sent by your business.

To engage in 2-way SMS communication, you require a dedicated number.

Only relevant to Connect Lite. For other packages, Clickatell will do this on your behalf.

• You can purchase a long number or a short code from My Workspace --> SMS and link it to the 2-way SMS integration.

• Numbers can also be purchased as part of the 2-way SMS setup wizard.

Learn how to send 2-way messages using One API.