Chat Desk User Guide

Accessing the Agent Desk

Once Chat Desk is activated, you can launch the Agent Desk from the portal by navigating to My Workspace --> Chat Desk. Click 'Launch Chat Desk Dashboard' and then 'Launch Agent Desk'. This launches the Agent Desk in a new tab.
The image below highlights the main elements of the Agent Desk user interface. See the rest of this user guide for more detailed information about using the Agent Desk.
The recommended web browser for using Chat Desk is Google Chrome
To sign out of the Agent Desk, click on the profile icon in the top right, and select 'Log out'. A session expires after 24 hours after which you will be signed out automatically.