Configure Chat Desk settings
As a Supervisor, you can configure settings and preferences so that your Chat Desk product is best suited to serve your needs.
- 1.

2. From here you can add and edit:
- Auto-responders - Enable and edit messages that are automatically sent to a customer in specific situations.
- Preferences - Set preferences around agent capacity, chat routing and distribution behavior, timers, and timeouts.
- Surveys - Create surveys to send to your customers at the end of a chat to gather valuable information about their overall experience and satisfaction levels.
- Canned Replies - Create pre-written replies that agents can use in their chats to save time in resolving tickets.
- Integrations - Select the customer fields that agents can view in the Agent Desk for each of the 3rd party applications that are active in your Clickatell account.
Last modified 1mo ago