As a Supervisor, you can configure settings and preferences so that your Chat Desk product is best suited to serve your needs.
From here you can add/edit:
- Auto-responders - enable and edit messages that are automatically displayed to end-users in specific situations
- Preferences - set preferences around agent capacity, chat routing and distribution behavior, timers, and timeouts
- Surveys - create custom surveys to display at the end of a chat to help you gather valuable information about your customer's overall experience and satisfaction levels
- Canned Replies - create pre-written replies that agents can use in the chat environment to save time in resolving tickets