Workflow nodes

Discover the different types of workflow nodes available in Chat Flow

Your workflow is built up of individual steps called 'nodes'.

Note that every node you add will be numbered in the sequence they have been added (e.g. 'step 14') and will retain this number, regardless of its position in the flow and even if you remove the node from your flow.

Workflow nodes can be found on separate tabs in the panel on the right of your canvas:

User-facing nodes

These nodes define the interaction between the end-user and the Chat Flow platform. The different types of user-facing nodes are described in the USER-FACING NODES section of this user guide.

Action nodes

Action nodes define the various internal processes that can be carried out by the Chat Flow platform. The different types of Action nodes are described in the ACTION NODES section of this user guide.

All action nodes return either a YES or NO response based on the success of the operation carried out. You can define what action should follow in each case - the end-user is either directed to another step in the same workflow, or another workflow is triggered.