Your workflow is built up of individual steps called 'nodes'.
Workflow nodes can be found on separate tabs in the panel on the right of your canvas:
These nodes define the interaction between the end-user and the Chat Flow platform. The different types of user-facing nodes are described in the USER-FACING NODES section of this user guide.
Action nodes define the various internal processes that can be carried out by the Chat Flow platform. The different types of Action nodes are described in the ACTION NODES section of this user guide.
All action nodes return either a YES or NO response based on the success of the operation carried out. You can define what action should follow in each case - the end-user is either directed to another step in the same workflow, or another workflow is triggered.