Live Agent Messaging
Deliver better customer service experiences with Chat Desk.
Clickatell enables live agent messaging through our Chat Desk application that is included in the Interact and Transact packages.
🗣 What is Chat Desk?
Chat Desk is Clickatell’s easy-to-use customer support software that enables real-time, live agent communication with customers on multiple messaging channels via a single web interface.
Chat Desk integrates seamlessly with Chat Flow for businesses that want to deliver automated messaging in addition to providing human support agents.
Chat Desk also makes monitoring queries, chats, agent performance, and SLAs easier so you can ensure your customers are receiving the best and most efficient service.
See our Chat Desk User Guide for details about using the application.
💬 What channels are supported?
Businesses can chat with their customers on the following messaging channels:
🔑 What features are included?
Live Chat Management
Agent & Supervisor View
Agent Assist and Auto-Responders
Internal Chat with Peers and Supervisors
Canned Replies
Chat Routing & Transfers
Tags, Notes, Flags, and Pending Chats
Ticket Management
Department Management
Build Customer Profiles
CSAT & NPS Surveys
Reporting Dashboards
3rd Party Integrations (CRM Integrations)
Contact our Sales Team to find out how Chat Desk can benefit your business!
