Agent profile and settings
In the top right corner of the Agent Desk, you can see an agent profile icon (see below). A green dot indicates that you (the agent) are available, and a red dot indicates that you are unavailable. Your name is also displayed next to the icon.
When hovering over the icon, a drop-down displays information such as your name, email address and role. You can also update your status (Available/Unavailable), edit your profile settings, or log out of the Agent Desk.
Selecting 'Profile settings' allows you to view your personal details, reset your password and view your specific permissions based on the role assigned to you.