Payments via Chat 2 Pay
As an agent, you can use the embedded Chat 2 Pay extension to send a payment request to an end-user directly from your dashboard.
To have access to the Chat 2 Pay extension in Chat Desk, you first need to do the following In the Clickatell Portal:
To send a new payment request as an agent in the Agent Desk:
- Select the 'extension' icon below the text box area.
- Select the 'Chat 2 Pay' extension card.
- In the pop-up, the end-user's phone number is auto-filled. Enter the rest of the required detail and click 'Send'.
- The payment request is sent to the end-user as shown below. This payment link expires after 5 minutes if the end-user does not click on it.
- If the user clicks the payment link, end-users get an additional 15 minutes to complete the payment before the link expires.
- Once payment is received from the end-user, the agent receives a payment confirmation message:
The agent is notified of any status updates to the payment via these payment cards in the chat area, e.g.: