Bots (Chat Flow)
All these reports can be downloaded as PDF documents by selecting 'Download Report' in the top right corner of the screen. If any filters were applied, only the filtered data results are exported.
Overview
Get an overview of today's activity on your Chat Flow product.
The information presented includes:
Number of users by user types (new users vs returning users) compared to yesterday
Total number of interactions compared to yesterday
Interactions per channel
Top 3 flows
Top 3 channels
Top 3 keywords
Full Analytics
This report provides a full view of the user's Chat Flow data over different time periods. You can adjust the date range and download the report in PDF format. When hovering over the block/graph, you can use the icons to edit the view.
Use the Definitions button to learn more about the terminology used in the report.
At the top of the report, a summary is shown of the following information:
Total number of interactions
Total number of sessions
Total number of active users, new users and returning users
Top flow by number of interactions and number of sessions
Top channel by number of interactions and number of sessions
Top keyword used
The rest of the report shows graphical representations of the following information:
Interaction and session count (monthly)
Number of messages by flow (monthly)
Interaction and session count (daily)
Number of messages and direction (daily)
Number of active users per channel (monthly)
Number of active users per channel (by weekday)
Top 5 flows by active users
Average message count per flow
Returning vs new users (monthly)
Top 10 keywords used
Top 10 flows
Summary table per month, per flow
