Overview

The Clickatell portal is the central, web-based site where you can access and manage your Clickatell account and all the products and channels associated with it.

The image below indicates the main sections of the portal. In the rest of this user guide, each section and the main actions you can perform will be discussed in more detail.

You can use the navigation panel on the left to navigate to the following page(s):

Products & Services

Find information about the products and channels Clickatell has to offer:

  • Explore - an overview of all available channels and products

  • Channels - an overview of all available channels

  • Products - an overview of all available products

Activate products and channels from here to add them to your 'My Workspace' tab.

My Workspace

View and manage all channels, products, numbers, test phones and API integrations that have been added to your Clickatell account.

Analytics & Reports

Get an overview of the activities across your different channels.

  • Channels

    • Overview: Get an overview of today's messaging activity compared to yesterday's

    • Full Analytics: Get a full view of all channels' data over different time periods

    • Report: View and download custom reports based on your channel activity

  • Agents

    • Overview: Get an overview of the activity on your Chat Desk product

    • Customer Satisfaction: Get an overview of your NPS and/or CSAT survey results (if set up in Chat Desk)

  • Bots

    • Overview: Get an overview of the activity on your Chat Flow product

  • Commerce

    • Overview: Get an overview of your commerce activities

    • Full Analytics: Get a full view of all transactions over different time periods

Tools

Access additional tools to assist you with tasks such as looking up the details of specific transactions and requesting refunds for eligible transactions.

Only available to Clickatell Transact customers.